Reviews by User: pipercubbie (1)

I live in remote Laramie WY, so most of my outdoor shopping is done online. I have to base my online shopping decisions based on descriptions, and knowledge of customer service offered by that company. These shorts are HUGE, much larger than standard size, and there was no warning of that in the description. Then when I wanted to exchange them for a better fit, Customer "Service" refused to pick up the shipping charges. Well, to heck with that noise. It's because of that I will not buy with this company ever again. I will go to REI or Cabella's, where the descriptions are accurate and customer service really is that - service. So, this site saved a couple of bucks on shipping, but in the exchange permanently lost an avid hiking customer. Weird management policy.