Reviews by User: Jon in DC (4)

Ok, first of all, Backcountry.com has the best customer service on the Net. With that said they will always make things right even if you are disappointed. So after ordering this bag 3 times and getting a bag that is not what is shown in the photo or confirmed via the phone or chat service they went above and beyond and accepted all the refunds per their guarantee. The problem is the photos show the bag with a shoulder strap pad which it does not come with and the tabs are not what are show either...they are the long reflective tabs that can be disconnected (but do not look very professional unless you are a bike messenger, which I am not). I really wanted the bag in the photo in size small but that seems to be a pipe dream at the moment. Do not totally blame Backcountry.com though....Timbuk2 is out of touch with its stock photos not to mention its inventory in general - the bags are also now made in China (as with everything else sold in the States these days). If you buy this bag in any color in size small or X-Small expecting a shoulder pad strap...expect to shell out $10-$15 extra when you have to ORDER it seperately either from Backcountry.com or Timbuk2. Backcountry.com....what happened to changing your photos???????????????? That was supposed to happen more than 3 weeks ago...but alas the photos still are reflective of what you are NOT selling - so expect many more frustrated buyers.

Good sandal for about a month, but padding breaks down after that and your feet feel sunken in. They just do not live up to the typical North Face quality and longevity.

Good overall sandal. Comfortable and the antimicrobial coating is a definite plus. This lasted me all summer with no problems. The Island Hoppers are good overall sandals. They’re comfortable and the antimicrobial coating is a definite plus. They lasted me all summer with no problems.

This jacket appeared to be just what I needed, however, this jacket was just too tight on me. I have several North Face jackets all in XL and all fit me comfortably. This is not the traditional North Face sizing and it did not appear to be up to North Face quality standards either. I returned it and I will not buy another North Face jacket again unless I see it in person first and try it on.