Help Center Home

Welcome to Help Center

While we’d love to just talk gear all day long, sometimes you’ve got questions about the nuts and bolts of Backcountryoutlet.com. This is where you’ll find answers on everything from shipping options to group sales. So take a look around – if you don’t find what you’re looking for, we’re available 24/7 to address your questions over chat, email, and phone.

Top 10 Frequently Asked Questions

How Do I Get Free Shipping?

What Brands Cannot Be Shipped Out Of The US?

How Do I Figure Out International Shipping Rates?

What Is Group Sales?

What Countries Can You Ship To?

Do You Charge Sales Tax On Your Orders?

When Will My New Gear Arrive?

How Do I Chat Online?

How Do I Order A Gift?

How Does This Item Fit?

Can't find the answer to your question in the Help Center? There are four easy ways to contact Backcountryoutlet.com's Gear Experts.

Gear Experts are available 24 hours a day.
Chat The fast and simple option	Email Send an email to a Gear Expert	Retail Store 2607 South 3200 West Salt Lake City, UT 84119 M-F: 8am - 8pm (MST) Sat & Sun: 9am - 4pm (MST)